1. Information We Collect

We may collect both personal and health-related information when you:

• Visit our website
  
• Contact us via phone, email, or online forms
  
• Schedule or attend an appointment
  
• Provide insurance or billing details
  
• Fill out medical or dental history forms
  

This information may include:

• Name, date of birth, and contact details
  
• Health history and current dental condition
  
• Insurance information
  
• Payment and billing information
  
• Any information you voluntarily share through forms or communication
  

2. How We Use Your Information

We use your information to:

• Provide you with dental care and treatment
  
• Schedule appointments and manage patient records
  
• Submit insurance claims on your behalf
  
• Send appointment reminders and important updates
  
• Improve our services and communication
  
• Comply with legal and regulatory requirements
  

We will not share or sell your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including, but not limited to, platform providers, phone companies, and vendors that assist in delivering text messages.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. Protecting Your Information

We take your privacy seriously and have implemented physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, or misuse. These safeguards include:

• Secure electronic health record systems
  
• Password-protected staff access
  
• Encrypted data storage and transmission
  
• Staff training on HIPAA compliance and patient confidentiality
  

4. Sharing Your Information

We may share your information only when necessary to:

• Coordinate treatment with other healthcare providers
  
• File claims with your dental insurance provider
  
• Comply with court orders or legal obligations
  
• Prevent serious threats to health or safety
  
• Support healthcare operations such as audits or licensing
  

All disclosures are made in accordance with HIPAA and applicable laws.

5. Website Privacy

When you visit our website, we may collect non-personal information such as your IP address, browser type, and pages visited. This helps us understand how visitors use our site and improve the user experience. We may also use cookies or third-party analytics tools.

Our website is not intended for children under 13, and we do not knowingly collect information from children online.

6. Third-Party Links

Our website may include links to external websites for your convenience. Please note that we are not responsible for the privacy practices or content of these third-party sites.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly.

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

LB Dental
2147 Morrill Avenue
San Jose, CA 95132
Phone: +1 (408) 586-8822